On the other hand, a Service Level Agreement is a contract between a service provider and a customer that defines the level of service that will be provided. It includes details about performance metrics, response times, availability, remedies for breaches, and other terms specific to the service being provided.
Similarly, in business partnerships, contracts often include a sample licensing agreement. This agreement lays out the terms and conditions under which one party allows another to use their intellectual property, such as trademarks or copyrighted materials. However, if there are specific performance expectations or guarantees related to the licensed material, a separate Service Level Agreement might be necessary to define those metrics and ensure compliance.